Privacy Policy
NEBUSTREAM TECHNOLOGIES LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services (collectively, the "Services").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Services.
Information We Collect
We may collect information in a few different ways to provide and improve our Services.
Information You Provide to Us
Account and Contact Information: When you sign up for our Services, create an account, or contact us for support, we collect information that identifies you, such as your name, email address, phone number, company name, and job title.
Payment Information: If you subscribe to our paid Services, we collect payment and billing information through our secure third-party payment processor. This may include your billing address and credit card details. We do not store full credit card numbers on our servers.
Communications: If you contact us directly (e.g., via email or support tickets), we may receive additional information you choose to provide.
Information We Collect Automatically
Usage Data: When you use our Services, we may automatically collect information about your interactions, such as the features you use, pages you visit, and the dates and times of your access. We refer to this as "Usage Data" in our Master Subscription Agreement (MSA).
Device and Connection Information: We may collect information about the computer or device you use to access our Services, including your IP address, operating system, browser type, and device identifiers.
Information Provided by Customers (Service Data)
As a B2B service provider, our customers may upload data to our Services for processing and storage ("Service Data"). This data is owned and controlled by our customers. Our access to and use of this Service Data is governed by our Master Subscription Agreement (MSA) with each customer. We process this data on their behalf and do not use it for our own purposes.
How We Use Your Information
We use the information we collect for various business purposes, including:
- To Provide and Maintain Our Services: To operate our software, manage user accounts, and provide customer support.
- To Improve and Personalize the Services: To understand how users interact with our Services, develop new features, and personalize your experience.
- To Process Payments: To bill you for subscription fees and other applicable charges.
- To Communicate With You: To send you transactional messages, technical notices, security alerts, and administrative messages. We may also send you marketing communications, which you can opt out of at any time.
- For Security and Compliance: To prevent fraud, enforce our MSA, and comply with legal obligations.
How We Share Your Information
We do not sell your personal information.
We may share your information in the following limited circumstances:
- With Service Providers: We work with third-party service providers who help us operate our business, such as payment processors, hosting services (e.g., AWS, Google Cloud), and analytics providers. These providers are only given access to the information necessary to perform their services for us and are bound by strict confidentiality obligations.
- For Legal Reasons: We may disclose your information if we believe it is required by law, subpoena, or other legal process, or to protect the rights, property, or safety of NEBUSTREAM TECHNOLOGIES LLC, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security and Retention 🛡️
We implement commercially reasonable administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of your information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations, resolve disputes, and enforce our agreements. Data controlled by our customers (Service Data) is retained according to the terms of our MSA with them.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal information, subject to certain exceptions.
- Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: You can request that we provide your data to you or another service in a structured, machine-readable format.
- Right to Object: You may object to our processing of your personal information for direct marketing purposes.
To exercise any of these rights, please contact us at privacy@nebustream.com
Children's Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
NEBUSTREAM TECHNOLOGIES LLC
Attn: Legal Department
816 Granite Shoals Dr.
McKinney, Texas 75071
Email: privacy@nebustream.com